They think they have gone out of their way to accommodate SA consumers in their response to you.
“The only way for such suppliers to know and learn SA laws is when the consumers feel aggrieved (enough) to come forward and complain.
Thanks to the explosion of dating sites, couples seem to be as likely to meet virtually as in the real world, which traditionally occurred by way of introduction, blind dates, or meet-ups in pubs and clubs.
Over the years, the tech’s been refined, which allows users to pick and choose their ideal match.
She said the site was vague, their practices were unfair and they failed to inform her of the tariff increases. The following day, Elite Singles told her she was wrong not to have realised they were entitled to the automatic renewal payment but, as a gesture of goodwill, they would write off her case. I hope they get shut down or else forced to at least comply with our laws!
” I mailed Elite Singles, asking them to explain their automatic roll-overs, the fact that users struggle to contact the site, and why they renew the paid memberships after a month’s subscription.
They promise “smart profiling” to deliver compatible partnership suggestions, in line with your personal search preferences – and the manual verification of all new profiles to ensure a “smooth, safe environment in which to meet other like-minded singles”.
They had tried to take R1 014 from my account, but had been blocked.
A PR spokesman responded: “At Elite Singles, our aim is to provide the best service to our customers; this includes the cancellation of subscriptions.
Our members in South Africa are able to cancel their account up to 24 hours before renewal Members can cancel their subscriptions either on the website itself, via e-mail or using the contact form.
“We lonely singles who sign up for online dating are not just preyed on by opportunists, but the sites themselves are dodgy,” Bianca* told me.
“On November 20 last year, I signed up with Elite Singles after a friend recommended them, saying they were more expensive than other sites, but basically the profiles you encounter there are of a bit of a higher calibre and you get fewer chancers looking to take advantage etc.
“They suspended my membership and sent me a demand for the full amount for the next six months.” So, Bianca deleted her profile and mailed them back, asking what they were trying to charge for.