Yes, the phone I have SUCKS, but it is a phone and it works.The program was originally intended to be a LIFELINE. It doesn't mean that you should get some kind of fancy phone, it means you have a phone.a GSM or locked phone), or that NO Hydro Reach phones can be activated on AW at all? I got it and have had more issues with it than the cheapy cheap small reg phone they sent me in the beginning. Assurance Wireless phones are crap and I don'tcare if people say we complain about the phones.
Is it that the one you got was not compatible with their network (ex. Tried online to get it activated on my AW services. They have better phones so you can better enjoy your free phone, text and data plan!I just signed a lease for a year at 00 a month because I THOUGHT I had a job to go back to.I am now totally destitute trying to get some help from the State (Massachusetts) and the Government.I've dropped it several times, so I'm wanting to get another similar phone. Personally, I would call them in advance prior to purchasing a phone on my own to verify that it will work, and definitely try to get a transcript of that conversation. Oh yeah, one more thing, the obvious lesson learned. Well, about that Virgin Mobile-packaged Kyocera Hydro Reach I bought off e Bay, it will not work on AW's network. You can't buy it new anywhere except some folks peddling it on e Bay, and that is too "new". Oh, and to top off what a complete screw-up AW is, the sweet New Delhian suspended my service, as if I had lost my phone. I clearly explained that my phone (an older VM Samsung pay Lo) and service were fine, but the battery was no longer holding a lasting charge, hence the need for another phone.This statement is in the AW FAQs:"The ZTE Quest is the recommended compatible Android smartphone that can be used on Assurance Wireless at this time. The friendly yet difficult to comprehend rep promised to send me a phone, a smart phone, to arrive within 7-10 days. Fortunately, I was able to restore it online.ughhhh!!!I am being told that I don't "qualify" because I am not "old" enough, don't have kids, and most likely not a friggin illegal alien.